Our client are seeking to recruit a Senior Engineer (Storage & Virtualisation focus) for a permanent role based in Dublin City. Experience working with XenServer / Virtualisation products required
Salary: 45-60k
Requirements
" 4+ years working in 3rd level support teams - large windows-based environments .
" Solid knowledge of the latest PC & Networking technology, Communication Protocols, and a strong understanding of major Operating Systems such as Linux, Windows 2003/2008 and ThinCient technology.
" MCSE & CCA, CCAA
Ideal:
" Some exposure of Server virtualization technology - ESX, Hyper-V, and/or XenServer.
" Basic knowledge of .NET / C# and basic programming skills
" Knowledge of SQL/Oracle, relational databases and database query/manipulation tools
" Passion for the highest quality of customer service, creative problem solving skills and a strong desire to learn.
Key responsibilities:
" Communicate with customers regarding technically complex escalated problems identified in software products.
" Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
" Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
" Develop and deliver technical training/presentations to other engineers. Transfer knowledge by the creation of Knowledge base articles.
" Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Please contact Antoinette 01 6741406 to discuss / Antoinette.kelly@harveynash.ie
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Salary: 45-60k
Requirements
" 4+ years working in 3rd level support teams - large windows-based environments .
" Solid knowledge of the latest PC & Networking technology, Communication Protocols, and a strong understanding of major Operating Systems such as Linux, Windows 2003/2008 and ThinCient technology.
" MCSE & CCA, CCAA
Ideal:
" Some exposure of Server virtualization technology - ESX, Hyper-V, and/or XenServer.
" Basic knowledge of .NET / C# and basic programming skills
" Knowledge of SQL/Oracle, relational databases and database query/manipulation tools
" Passion for the highest quality of customer service, creative problem solving skills and a strong desire to learn.
Key responsibilities:
" Communicate with customers regarding technically complex escalated problems identified in software products.
" Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
" Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
" Develop and deliver technical training/presentations to other engineers. Transfer knowledge by the creation of Knowledge base articles.
" Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Please contact Antoinette 01 6741406 to discuss / Antoinette.kelly@harveynash.ie