Our client are seeking to recruit an experience Systems Administrator (Unix) / Production Support Engineer for a permanent role based in Dublin.
Responsibilities will include managing all aspects of production support that include incident, change, and release management. Involvement in building relationships with cross-functional/technical teams within the organization to drive process improvement and improve customer experience
Knowledge/Skills:
" Bachelor (4-year) degree - engineering or computer science or equivalent work experience
" At least six years system administration or equivalent experience in a 24x7 production environment
" Excellent Unix, Shell Scripting, Java, or SQL skills
Key Accountabilities:
" Establish and manage departmental procedures and standards to ensure prompt resolution of application issues
" Direct / Coordinate the actions taken by department personnel and external support teams required to solve problems in an effective and timely manner
" Provide leadership, direction, development, and supervision to staff
" Participate in technical research and development to provide support for project initiatives, and provide thought leadership around improvements to operational tools, processes and third party vendor software
" Manage workload and prioritize work activities for the team
" Ensure timely and accurate communication and process compliance, document problem areas and coordinate resolutions
" Identify support / operational gaps, create process to fill those gaps, and effectively communicate those process implementations
" Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues
" Participate in an on-call 24x7 support rotation to provide support on critical production issues and maintenance activities
" Perform periodic performance reporting to support capacity planning.
" Perform ongoing performance tuning, software upgrades, and resource optimization as required
" Work with on and off-site vendors to coordinate production fixes and conduct problem investigations
" Demonstrate thought leadership around identifying new features and functions for inclusion in third party software packages
If this matches your experience, please send your details to Antoinette - Antoinette.kelly@harveynash.ie / 01 6741406
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Responsibilities will include managing all aspects of production support that include incident, change, and release management. Involvement in building relationships with cross-functional/technical teams within the organization to drive process improvement and improve customer experience
Knowledge/Skills:
" Bachelor (4-year) degree - engineering or computer science or equivalent work experience
" At least six years system administration or equivalent experience in a 24x7 production environment
" Excellent Unix, Shell Scripting, Java, or SQL skills
Key Accountabilities:
" Establish and manage departmental procedures and standards to ensure prompt resolution of application issues
" Direct / Coordinate the actions taken by department personnel and external support teams required to solve problems in an effective and timely manner
" Provide leadership, direction, development, and supervision to staff
" Participate in technical research and development to provide support for project initiatives, and provide thought leadership around improvements to operational tools, processes and third party vendor software
" Manage workload and prioritize work activities for the team
" Ensure timely and accurate communication and process compliance, document problem areas and coordinate resolutions
" Identify support / operational gaps, create process to fill those gaps, and effectively communicate those process implementations
" Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues
" Participate in an on-call 24x7 support rotation to provide support on critical production issues and maintenance activities
" Perform periodic performance reporting to support capacity planning.
" Perform ongoing performance tuning, software upgrades, and resource optimization as required
" Work with on and off-site vendors to coordinate production fixes and conduct problem investigations
" Demonstrate thought leadership around identifying new features and functions for inclusion in third party software packages
If this matches your experience, please send your details to Antoinette - Antoinette.kelly@harveynash.ie / 01 6741406