Description:
Working as part of a dedicated Support Team in the Fund Servicing Centre.The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.
Knowledge/Skills
- Previous experience in Service desk role, ideally coming from a Funds/Financial Services background
- A flexible approach to work and be capable of handling multiple priorities in a fast paced environment
- A proven ability to work in a demanding front line service role as part of a client focused team
- A commitment to high levels of client service and process improvement
- Strong PC Skills - thorough knowledge of MS Word & Excel
- High level of numeracy with excellent attention to detail
- Highly Organised, self-motivated and can pre-empt situations rather than waiting for instruction
- Strong interpersonal skills with an excellent telephone manner
- Excellent verbal and written communication skills
- High degree of professionalism
- Drive and enthusiasm
Major Duties
- Answer calls in a timely, efficient and courteous manner
- Provide information Client registers (COA, Mandates, Transfers etc.)
- Provide information Distribution payments
- Provide information general Registration enquiries
- Field calls and pass onto relevant sections/person where applicable
- Answer e-mail requests from clients/Agents
- Provide Monthly valuations to Nominee clients
- Check Periodic Statements
- Provide Monthly Reports for internal & external clients
- Fulfil additional, relevant, tasks appropriate to the role and business requirements
Experience
- Minimum 2 years’ experience in a Service Centre environment.
- Knowledge of regulatory requirements with previous Transfer Agency experience would be of benefit
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Working as part of a dedicated Support Team in the Fund Servicing Centre.The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.
Knowledge/Skills
- Previous experience in Service desk role, ideally coming from a Funds/Financial Services background
- A flexible approach to work and be capable of handling multiple priorities in a fast paced environment
- A proven ability to work in a demanding front line service role as part of a client focused team
- A commitment to high levels of client service and process improvement
- Strong PC Skills - thorough knowledge of MS Word & Excel
- High level of numeracy with excellent attention to detail
- Highly Organised, self-motivated and can pre-empt situations rather than waiting for instruction
- Strong interpersonal skills with an excellent telephone manner
- Excellent verbal and written communication skills
- High degree of professionalism
- Drive and enthusiasm
Major Duties
- Answer calls in a timely, efficient and courteous manner
- Provide information Client registers (COA, Mandates, Transfers etc.)
- Provide information Distribution payments
- Provide information general Registration enquiries
- Field calls and pass onto relevant sections/person where applicable
- Answer e-mail requests from clients/Agents
- Provide Monthly valuations to Nominee clients
- Check Periodic Statements
- Provide Monthly Reports for internal & external clients
- Fulfil additional, relevant, tasks appropriate to the role and business requirements
Experience
- Minimum 2 years’ experience in a Service Centre environment.
- Knowledge of regulatory requirements with previous Transfer Agency experience would be of benefit