As a key contributor to the Security Operations team, you will have the opportunity to get close to the latest technology in Web and Security applications. You will be responsible for product implementations and environment support for a suite of critical security products with a primary goal of ensuring stable and available systems. You will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.
Primary Responsibilities• Provide operational support for business critical applications and collaborate across business units on technical solutions and processes• Maintain stable and reliable application environments• Provide rotational 24/7 on-call application support• Manage and coordinate software/hardware currency• Work on support initiatives to provide on-going increased operational efficiency
Education and Experience
• Bachelor’s degree• 4+ years production support experience or similar• Security industry experience preferred• Strong understanding of ITIL concepts• Solid knowledge of hardware and software systems• Project management and project life cycle knowledge
Skills and Knowledge• UNIX experience preferred• Cisco IOS experience a plus• Strong troubleshooting and problem solving skills• Experience providing crisis management for major system outages • Experience navigating system logs, updating configuration files and maintaining monitoring standards• Ability to work closely with application developers • Ability to use and maintain support tools across multiple platforms as necessary• Experience conducting application implementations![]()
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