IO Service Desk Technologist - 12 month contract - Dublin City Centre
Looking for candidates with the following
- Fluent in Italian, French and English
- Technical background or knowledge
- Customer support/Technical support/Help desk experience
Responsibilities
* Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
* Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
* Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
* Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
* Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
* Shares information required for the team to be successful
* Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings
* Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
* Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
If interested please contact Cheryl Costello on cheryl.costello@harveynash.ie or +353 1 674 1419![]()
Looking for candidates with the following
- Fluent in Italian, French and English
- Technical background or knowledge
- Customer support/Technical support/Help desk experience
Responsibilities
* Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
* Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
* Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
* Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
* Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
* Shares information required for the team to be successful
* Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings
* Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
* Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
If interested please contact Cheryl Costello on cheryl.costello@harveynash.ie or +353 1 674 1419