My client, a leading employer in Limerick currently requires a permanent Technical Operations Manager.
Responsibilities:
*Operational Management and responsibility to run the Technical Services Desk.
*Drive cultural transformation and create a high performance culture with exceptional
*experiences for employees.
*Deliver exceptional experiences for all customer inbound interactions, maximise product upsells.
*Ensure call centre answer rate and service level targets are consistently achieved
*Create an exceptional, highly engaged work environment for your teams.
*Ensure all agents show initiative and proactively maximise customer retention.
*Ensure employees speak with one voice aligned to the company vision and values.
Requirements:
5+ years’ experience in a Customer Service Function with 1-2 years Operational Management Experience in a Technical Environment.
*Proven history of implementing operational efficiencies and change programmes effectively in a complex and dynamic working environment.
*Experience in increasing customer lifetime value and proactive customer retention.
*Leadership - inspires the team by involving and developing team members and maintaining a positive work environment.
*Planning & Organising - Sets clear criteria, objectives and parameters to drive the business forward effectively utilising all available resources.
*Change Oriented - Makes change happen, looks ahead to assess business direction and then sells the benefits.
*Commercial Awareness - Has good knowledge of the operational management, opex cost management and delivering to budget.
*Customer Orientation - focuses on the needs of the customer in the execution of the role and effectively balances with organisational objectives.
Contact Amy O’Donoghue or email your CV in confidence to amy.odonoghue@harveynash.ie.
![]()
Responsibilities:
*Operational Management and responsibility to run the Technical Services Desk.
*Drive cultural transformation and create a high performance culture with exceptional
*experiences for employees.
*Deliver exceptional experiences for all customer inbound interactions, maximise product upsells.
*Ensure call centre answer rate and service level targets are consistently achieved
*Create an exceptional, highly engaged work environment for your teams.
*Ensure all agents show initiative and proactively maximise customer retention.
*Ensure employees speak with one voice aligned to the company vision and values.
Requirements:
5+ years’ experience in a Customer Service Function with 1-2 years Operational Management Experience in a Technical Environment.
*Proven history of implementing operational efficiencies and change programmes effectively in a complex and dynamic working environment.
*Experience in increasing customer lifetime value and proactive customer retention.
*Leadership - inspires the team by involving and developing team members and maintaining a positive work environment.
*Planning & Organising - Sets clear criteria, objectives and parameters to drive the business forward effectively utilising all available resources.
*Change Oriented - Makes change happen, looks ahead to assess business direction and then sells the benefits.
*Commercial Awareness - Has good knowledge of the operational management, opex cost management and delivering to budget.
*Customer Orientation - focuses on the needs of the customer in the execution of the role and effectively balances with organisational objectives.
Contact Amy O’Donoghue or email your CV in confidence to amy.odonoghue@harveynash.ie.