German speaking - Call Centre Operations Manager based in Lisbon, Portugal
Our client who are one of the worlds leading Customer Experience companies are looking for a German speaking Call Centre Operations Manager to join them in their offices in Lisbon, Portugal.
Responsibilities
* Manage a team of Team Leaders, monitoring their performance, work on their development and provide them with training and support;
* Analyze and report main results and KPIs to the Call Center Manager and to the client;
* Identify potential risks and opportunities of improvement;
* Ensure the correct implementation of the standard processes and procedures.
Requirements
* Native German speaker with fluent English
* Experience in travel and tourism industry
* Ability to make decisions under high levels of stress.
If interested contact Cheryl Costello on cheryl.costello@harveynash.ie or give me a call on +353 1 674 1419
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Our client who are one of the worlds leading Customer Experience companies are looking for a German speaking Call Centre Operations Manager to join them in their offices in Lisbon, Portugal.
Responsibilities
* Manage a team of Team Leaders, monitoring their performance, work on their development and provide them with training and support;
* Analyze and report main results and KPIs to the Call Center Manager and to the client;
* Identify potential risks and opportunities of improvement;
* Ensure the correct implementation of the standard processes and procedures.
Requirements
* Native German speaker with fluent English
* Experience in travel and tourism industry
* Ability to make decisions under high levels of stress.
If interested contact Cheryl Costello on cheryl.costello@harveynash.ie or give me a call on +353 1 674 1419