My client is a multinational company in the Southeast region and they currently have a requirement for an experienced Business Analyst or Systems Analyst.
This person will manage all activities for maintenance & enhancement requests, as well as small project activities, for applications that support business units. This includes supporting the following types of requests: bugs, enhancements, major incidents, access requests, audit inquiries, disaster recovery, & project transitions. The analyst partners with Development, QA, & Enterprise Services to fulfill all requests. Acting as an application subject matter expect, the analyst is the liaison between the user community & the Service Center support groups.
Responsibilities
Interviews users to collect information about problems
Identifies, evaluates, & validates issues, appropriately escalating to management
Participates & provides input for problem resolution & root cause review
Develops workarounds as solutions or short-term fixes
Manages intake queues and monitors system activities
Develops and maintains all support documentation
Manages all tasks associated with project transitions
Maintains a high degree of business functional knowledge & current technologies
Provides Input into M&E budget management and business priorities
Provides information to satisfy requests from Audit & Compliance
Participates in Disaster Recovery events
Looks for ways to improve service levels and reduce operational costs due to system processes
Works with the business units to ensure that technical solutions comply with regulatory requirements
IT related discipline degree or equivalent experience with 3- 5 years of progressive experience in an analyst role, or 3 - 5 years experience working in a business role using web, mainframe, or client server applications
Must have strong customer service, analytical, & problem-solving skills
Communicates effectively to both technical & non-technical stakeholders
Must be able to work independently & apply analytical skills to drive issue identification, escalation, resolution & closure
Ability to be flexible & participate in an on-call rotation program to support critical applications
Familiarity with Microsoft SQL & XML code a plus
Previous exposure to Web Applications and/or Client Server Applications also a plus![]()
This person will manage all activities for maintenance & enhancement requests, as well as small project activities, for applications that support business units. This includes supporting the following types of requests: bugs, enhancements, major incidents, access requests, audit inquiries, disaster recovery, & project transitions. The analyst partners with Development, QA, & Enterprise Services to fulfill all requests. Acting as an application subject matter expect, the analyst is the liaison between the user community & the Service Center support groups.
Responsibilities
Interviews users to collect information about problems
Identifies, evaluates, & validates issues, appropriately escalating to management
Participates & provides input for problem resolution & root cause review
Develops workarounds as solutions or short-term fixes
Manages intake queues and monitors system activities
Develops and maintains all support documentation
Manages all tasks associated with project transitions
Maintains a high degree of business functional knowledge & current technologies
Provides Input into M&E budget management and business priorities
Provides information to satisfy requests from Audit & Compliance
Participates in Disaster Recovery events
Looks for ways to improve service levels and reduce operational costs due to system processes
Works with the business units to ensure that technical solutions comply with regulatory requirements
IT related discipline degree or equivalent experience with 3- 5 years of progressive experience in an analyst role, or 3 - 5 years experience working in a business role using web, mainframe, or client server applications
Must have strong customer service, analytical, & problem-solving skills
Communicates effectively to both technical & non-technical stakeholders
Must be able to work independently & apply analytical skills to drive issue identification, escalation, resolution & closure
Ability to be flexible & participate in an on-call rotation program to support critical applications
Familiarity with Microsoft SQL & XML code a plus
Previous exposure to Web Applications and/or Client Server Applications also a plus