Work within a team to deliver Managed Services to our customer(s), to required SLAs.
Provide and manage proactive maintenance and monitoring on customer systems.
Share best practices with other team members to enhance the quality and efficiency of support services.
Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
Deliver services in line with Incident, Problem and Change Management processes.
Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
Update Incident, Request, Problem and Change tickets in the ticketing system.
Maintain relevant Asset and Configuration Item records in the system.
Analyse, plan and deliver infrastructure changes.
Proactively manage tasks such as patching, monitoring, etc.
Maintain configuration and process documentation.
This role requires a highly skilled and experienced technical support engineer.
Primary responsibility for ongoing support, monitoring and management of:
SAN Support (EMC CX120, Dell EqualLogic)
SCOM 2012
Exchange 2007
Backup system management (CommVault)
Microsoft patch management using SCCM 2007/2012
Work with other team members for support of:
Active Directory 2008 (AD synchronisation, Group Policy, etc)
Windows Server 2003, 2008, 2012
IIS on Windows Server 2003, 2008, 2012
VMWare vSphere 5.x Enterprise
Basic Network switch management (Huwawei, Adtran, Cisco, Dell)
Server hardware (Dell PowerEdge)
Assist in the support and management of:
SCCM 2012
SQL Server 2005+
Citrix
Job Requirements
Mandatory Technical Skills/Experience:
Minimum 8+ years proven experience in an infrastructure support background.
Aptitude for solving problems and acting on own initiative.
Strong team player highly motivated with a willingness to learn.
Ability to work effectively within a team, ie, sharing knowledge, offering help.
Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues, and balancing project work with ticket driven tasks.
Fluent written/verbal English
Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
Excellent communication and interpersonal skills and be able to work well within a team.
Technical skills/certifications:
SAN Support (EMC and/or Dell preferred)
SCOM 2012
Exchange 2007
Backup system management (CommVault)
Active Directory 2008 (AD synchronisation, Group Policy, etc)
Windows Server 2003, 2008, 2012
IIS on Windows Server 2003, 2008, 2012
VMWare vSphere 5.x Enterprise
Server hardware (Dell PowerEdge)
Networking experience (Huwawei, Adtran, Cisco, Dell switches preferred)
Desirable Technical Skills/ Experience:
SCCM 2012
SQL Server 2005+
Citrix
Scripting and automation knowledge (VBScript, PowerShell)
Additional Skills / Experience:
The following are an advantage but are not essential.
Knowledge of firewalls is an advantage but not essential.
Knowledge of Citrix is an advantage but not essential.
Knowledge of Oracle is an advantage but not essential.![]()
Provide and manage proactive maintenance and monitoring on customer systems.
Share best practices with other team members to enhance the quality and efficiency of support services.
Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
Deliver services in line with Incident, Problem and Change Management processes.
Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
Update Incident, Request, Problem and Change tickets in the ticketing system.
Maintain relevant Asset and Configuration Item records in the system.
Analyse, plan and deliver infrastructure changes.
Proactively manage tasks such as patching, monitoring, etc.
Maintain configuration and process documentation.
This role requires a highly skilled and experienced technical support engineer.
Primary responsibility for ongoing support, monitoring and management of:
SAN Support (EMC CX120, Dell EqualLogic)
SCOM 2012
Exchange 2007
Backup system management (CommVault)
Microsoft patch management using SCCM 2007/2012
Work with other team members for support of:
Active Directory 2008 (AD synchronisation, Group Policy, etc)
Windows Server 2003, 2008, 2012
IIS on Windows Server 2003, 2008, 2012
VMWare vSphere 5.x Enterprise
Basic Network switch management (Huwawei, Adtran, Cisco, Dell)
Server hardware (Dell PowerEdge)
Assist in the support and management of:
SCCM 2012
SQL Server 2005+
Citrix
Job Requirements
Mandatory Technical Skills/Experience:
Minimum 8+ years proven experience in an infrastructure support background.
Aptitude for solving problems and acting on own initiative.
Strong team player highly motivated with a willingness to learn.
Ability to work effectively within a team, ie, sharing knowledge, offering help.
Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues, and balancing project work with ticket driven tasks.
Fluent written/verbal English
Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
Excellent communication and interpersonal skills and be able to work well within a team.
Technical skills/certifications:
SAN Support (EMC and/or Dell preferred)
SCOM 2012
Exchange 2007
Backup system management (CommVault)
Active Directory 2008 (AD synchronisation, Group Policy, etc)
Windows Server 2003, 2008, 2012
IIS on Windows Server 2003, 2008, 2012
VMWare vSphere 5.x Enterprise
Server hardware (Dell PowerEdge)
Networking experience (Huwawei, Adtran, Cisco, Dell switches preferred)
Desirable Technical Skills/ Experience:
SCCM 2012
SQL Server 2005+
Citrix
Scripting and automation knowledge (VBScript, PowerShell)
Additional Skills / Experience:
The following are an advantage but are not essential.
Knowledge of firewalls is an advantage but not essential.
Knowledge of Citrix is an advantage but not essential.
Knowledge of Oracle is an advantage but not essential.