IT Systems Administrator
Responsibilities:
This person provides L1 & L2 support to internal business users for back office systems, desktops, networks and telephony across multiple platforms (e.g. Microsoft, OSX, Linux)
Analyze the current support process and make / implement recommendations to improve efficiency.
Oversee the IT Infrastructure for local and remote offices with over 100+ user network.
Work with the 1st line and 2nd line teams to ensure the work environment is maintained and supported.
Requirement: Scope of Services will include but not be limited to the following:
• Internal Network, server, Telephony and application monitoring for hosted infrastructure and applications• Support and response including assessment, analysis, escalation and resolution of system problems or malfunctions• Provide critical support role in meeting the custom outage service level agreement for resolving outage related IT problems (average of 30 minutes or less)• Participate in the coordination of incident response & problem resolution with responsible IT Operations associates and IT vendors as necessary• Document problems and their resolution in the ITSM system’s incident and problem records• Follow all procedures (e.g. Change Management).• Support Windows Server infrastructure;◦ Updating the management agents that are installed on the servers◦ Knowledge of Microsoft SCCM, Group Policy creation, Microsoft Operations Manager, Antivirus, and Dell hardware agents, etc.◦ Patch, reboot and any other server/workstation activity◦ Physical and virtual server builds◦ Hardware firmware updates◦ Investigate performance issues, and investigate server down incidents◦ Server Virus Protection◦ Perform server patching◦ Troubleshoot server performance issues◦ Monitor the ITSM system queues for incident, task and change records and take the appropriate actions necessary to successfully resolve them.• Active Directory architecture• Microsoft Clustering• Microsoft Encryption• File & Print Management• Antivirus Protection• System Backup / Restore procedures• Administrative Scripting using VB, PowerShell or CLI• Citrix & Remote access administration• Email and Data Archiving• Microsoft Certified Systems Engineer certification preferred• ITIL v3 Foundations certification preferred• Experience with Google Apps for Business email
Minimum 3 + years’ experience working within a high tech environment
Demonstrate leadership abilities and be achievement oriented
Excellent analytical and problem solving skills
Strong verbal and written communication skills are mandatory
Must be customer service oriented and believe in teamwork, collaboration, adaptability and initiative
Experience in coaching and staff development is mandatory
Eligibility to live and work in Ireland![]()
↧