SUMMARY:
The Security Operations Specialist will initially be responsible for the day-to-day execution of 2nd-Level (Tier 2) Identity & Access Management activities. ID Admin responsibility may give way to additional Security Services as they are commissioned.
The Specialist acts as part of a global service delivery team in the Security Operations function and works locally, regionally and globally.
KEY TASKS & ACCOUNTABILITIES:
Operates one or more services of portfolio in line with customer service agreements and acts as subject-matter expert to junior analysts.
Improve existing and establish security operations practices
Identity & Access Control
Ensuring that analysts can perform their day-to-day tasks in an efficient manner.
Acting as a point of escalation for SecOps analysts for technical and non-technical issues.
Reporting
The senior analyst will be responsible for first line reporting on status of ticket management systems, and the monitoring of queue health on a continuous basis.
Process/Procedure Engineering
Identifying and documenting existing processes
Remediation and establishing security processes where needed.
Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of the continual improvement of Security Operations services. In addition, the Senior Analyst will be expected to teach and mentor junior analysts in appropriate technologies and service execution.
RELATIONSHIPS:
Customer Focus
Strong customer-oriented mindset and the ability to develop rapport with internal and external stakeholders is essential
The senior analyst is able to communicate security-related concepts to a broad range of technical and non-technical staff
Ability to empathize and understand at a high-level the business needs of the customer and to drive resolution from his or her point of reference
Team Focus
The Senior Analyst is excellent at working collaboratively with others, being part of a team and working together, as opposed to working separately or competitively
The ideal senior analyst works to build team commitment, promote a positive climate within the team, protect and promote the group reputation, and encourage beneficial resolution to conflict
For certain initiatives, the Senior Analyst will be expected to take a lead role on behalf of Security Operations supervisor/manager
QUALIFICATIONS/EXPERIENCE
University (3rd Level) degree in information technology-related discipline or relevant industry experience
3+ years’ experience in IT Security / IT Operations or educational equivalent.
Information technology security qualifications preferred.
KNOWLEDGE:
Strong talent for problem-solving-the ability to understand a situation by breaking it apart into smaller pieces, and trace the implications in a step-by-step way.
Knowledge of IAM systems
Awareness of scripting
Understanding of risk management and information security principles.
Good oral and written communication skills.
Demonstrated ability to teach new skills to lesser experienced colleagues.
Basic knowledge and understanding of the company, our market, and competitors.
English language proficiency.
Additional language skills are a strong benefit.
Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architectures.
Skills Required:
Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion
Working knowledge of Oracle Identity Manager
General understanding of Mainframe and mid-range systems
Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2)
Proficiency with Lotus Notes including Notes client configuration, user creation/modification/deletion, Notes database replication and mail file maintenance, and calendaring and scheduling functionality
Basic understanding of e-mail routing and basic Lotus Notes troubleshooting capability.
Understanding of ticketing / workflow systems
MS Excel competency including use of pivot tables
Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy)
Practical understanding of file structures and file permissions
Preferred:
General knowledge of relational database and database management principles
Working knowledge of scripting and common scripting languages (PowerShell, PERL, Python, etc.)
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The Security Operations Specialist will initially be responsible for the day-to-day execution of 2nd-Level (Tier 2) Identity & Access Management activities. ID Admin responsibility may give way to additional Security Services as they are commissioned.
The Specialist acts as part of a global service delivery team in the Security Operations function and works locally, regionally and globally.
KEY TASKS & ACCOUNTABILITIES:
Operates one or more services of portfolio in line with customer service agreements and acts as subject-matter expert to junior analysts.
Improve existing and establish security operations practices
Identity & Access Control
Ensuring that analysts can perform their day-to-day tasks in an efficient manner.
Acting as a point of escalation for SecOps analysts for technical and non-technical issues.
Reporting
The senior analyst will be responsible for first line reporting on status of ticket management systems, and the monitoring of queue health on a continuous basis.
Process/Procedure Engineering
Identifying and documenting existing processes
Remediation and establishing security processes where needed.
Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of the continual improvement of Security Operations services. In addition, the Senior Analyst will be expected to teach and mentor junior analysts in appropriate technologies and service execution.
RELATIONSHIPS:
Customer Focus
Strong customer-oriented mindset and the ability to develop rapport with internal and external stakeholders is essential
The senior analyst is able to communicate security-related concepts to a broad range of technical and non-technical staff
Ability to empathize and understand at a high-level the business needs of the customer and to drive resolution from his or her point of reference
Team Focus
The Senior Analyst is excellent at working collaboratively with others, being part of a team and working together, as opposed to working separately or competitively
The ideal senior analyst works to build team commitment, promote a positive climate within the team, protect and promote the group reputation, and encourage beneficial resolution to conflict
For certain initiatives, the Senior Analyst will be expected to take a lead role on behalf of Security Operations supervisor/manager
QUALIFICATIONS/EXPERIENCE
University (3rd Level) degree in information technology-related discipline or relevant industry experience
3+ years’ experience in IT Security / IT Operations or educational equivalent.
Information technology security qualifications preferred.
KNOWLEDGE:
Strong talent for problem-solving-the ability to understand a situation by breaking it apart into smaller pieces, and trace the implications in a step-by-step way.
Knowledge of IAM systems
Awareness of scripting
Understanding of risk management and information security principles.
Good oral and written communication skills.
Demonstrated ability to teach new skills to lesser experienced colleagues.
Basic knowledge and understanding of the company, our market, and competitors.
English language proficiency.
Additional language skills are a strong benefit.
Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architectures.
Skills Required:
Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion
Working knowledge of Oracle Identity Manager
General understanding of Mainframe and mid-range systems
Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2)
Proficiency with Lotus Notes including Notes client configuration, user creation/modification/deletion, Notes database replication and mail file maintenance, and calendaring and scheduling functionality
Basic understanding of e-mail routing and basic Lotus Notes troubleshooting capability.
Understanding of ticketing / workflow systems
MS Excel competency including use of pivot tables
Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy)
Practical understanding of file structures and file permissions
Preferred:
General knowledge of relational database and database management principles
Working knowledge of scripting and common scripting languages (PowerShell, PERL, Python, etc.)