Our client are seeking to recruit an experienced Technical Support Analyst (Incident Management Routing) for a contract role (8 months). Ideal candidate will have experience in supporting Global Incident Management teams, routing of issues to correct support teams (Fluency in German / French or Italian an advantage)
Duration: Contract
Salary: 30-40k
Key responsibilities for the role will involve:
Act as main point of contact for setting up a major incident support
call and mobilizing the required resources
Responsibility for one or more local / global production systems, routing incident issues to the
correct support team
Major Incident Support Management.
Ensure each reported problem is resolved in a timely manner, tracked
according to standards and escalated as appropriate
Communicate problem resolution and additional information to customer groups,
project team and IT application management groups
Contribute to documentation requirements as appropriate
Required Skills & Experience:
Information Technology related qualification at diploma/degree level.
Skilled in IT Operations frameworks: MOF/ITIL/ISO 2000
Minimum of 3 years experience in service industry or support operations
driving global incident management.
Sound understanding of SQL, BizTalk and SharePoint / Understanding of project
lifecycle and deployment methodologies.
If this matches your experience, please call
Antoinette 01 6741406
![]()
Duration: Contract
Salary: 30-40k
Key responsibilities for the role will involve:
Act as main point of contact for setting up a major incident support
call and mobilizing the required resources
Responsibility for one or more local / global production systems, routing incident issues to the
correct support team
Major Incident Support Management.
Ensure each reported problem is resolved in a timely manner, tracked
according to standards and escalated as appropriate
Communicate problem resolution and additional information to customer groups,
project team and IT application management groups
Contribute to documentation requirements as appropriate
Required Skills & Experience:
Information Technology related qualification at diploma/degree level.
Skilled in IT Operations frameworks: MOF/ITIL/ISO 2000
Minimum of 3 years experience in service industry or support operations
driving global incident management.
Sound understanding of SQL, BizTalk and SharePoint / Understanding of project
lifecycle and deployment methodologies.
If this matches your experience, please call
Antoinette 01 6741406