Summary:
The Senior Security Operations Analyst will initially be responsible for the day-to-day execution of 2nd-Level (Tier 2) Identity & Access Management activities for the organization. ID Admin responsibility may give way to additional Security Services as they are commissioned.
The Analyst acts as part of a global service delivery team in the Security Operations function and works locally, regionally and globally.
Key Tasks and Accountabilities:
Security Operations - (80%)
Operates one or more services within portfolio in line with customer service agreements and acts as subject-matter expert to junior analysts.
Identity & Access Control
Responsibilities include the creation, modification, transfer and deletion of user accounts across Active Directory, Lotus Notes and other platforms, and the technical trouble shooting of account problems and associated issues. The administration of privileged access to sensitive and core systems may also be a requirement.
Identity Hygiene
Responsibilities include the location and remediation of ';stale’ user accounts globally and the removal of unused or unnecessary network shares and share privileges.
Reporting
The senior analyst will be responsible for first line reporting on status of ticket management systems, and the monitoring of queue health on a continuous basis.
Knowledge Management & Improvement - (20%)
Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of the continual improvement of Security Operations services. In addition, the Senior Analyst will be expected to teach and mentor junior analysts in appropriate technologies and service execution.
Relationships:
Customer Focus
Strong customer-oriented mindset and the ability to develop rapport with internal and external stakeholders is essential.
The senior analyst is able to communicate security-related concepts to a broad range of technical and non-technical staff.
Ability to empathize and understand at a high-level the business needs of the customer and to drive resolution from his or her point of reference.
Team Focus
The Security Analyst is excellent at working collaboratively with others, being part of a team and working together, as opposed to working separately or competitively. The ideal analyst works to build team commitment, promote a positive climate within the team, protect and promote the group reputation, and encourage beneficial resolution to conflict. For certain initiatives, the Security Analyst will be expected to take a lead role on behalf of Security Operations supervisor/manager.
Travel and Other Requirements:
May require limited travel to other corporate locations for the purposes of training and knowledge transfer. Travel will typically not exceed 5%.
Qualifications/ Experience:
University (3rd Level) degree in information technology-related discipline or relevant industry experience.
3+ years' experience in IT Security/ IT Operations or Educational equivalent.
Basic information technology qualifications (Security+, Networking+, etc) are a plus
Knowledge:
Strong talent for problem-solving-the ability to understand a situation by breaking it apart into smaller pieces, and trace the implications in a step-by-step way.
Understanding of risk management and information security principles.
Good oral and written communication skills.
Demonstrated ability to teach new skills to lesser experienced colleagues.
Basic knowledge and understanding of the company, our market, and competitors.
English language proficiency.
Additional language skills are a strong benefit.
Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architectures.
Technical Skills:
Required:
Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion.
Proficiency with Lotus Notes including Notes client configuration, user creation/modification/deletion, Notes database replication and mail file maintenance, and calendaring and scheduling functionality.
Basic understanding of e-mail routing and basic Lotus Notes troubleshooting capability.
General understanding of Mainframe and mid-range systems.
Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2).
Understanding of ticketing / workflow systems
MS Excel competency including use of pivot tables
Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy).
Practical understanding of file structures and file permissions.
Preferred:
General knowledge of relational database and database management principles.
Working knowledge of scripting and common scripting languages (PowerShell, PERL, Python, etc.)![]()
The Senior Security Operations Analyst will initially be responsible for the day-to-day execution of 2nd-Level (Tier 2) Identity & Access Management activities for the organization. ID Admin responsibility may give way to additional Security Services as they are commissioned.
The Analyst acts as part of a global service delivery team in the Security Operations function and works locally, regionally and globally.
Key Tasks and Accountabilities:
Security Operations - (80%)
Operates one or more services within portfolio in line with customer service agreements and acts as subject-matter expert to junior analysts.
Identity & Access Control
Responsibilities include the creation, modification, transfer and deletion of user accounts across Active Directory, Lotus Notes and other platforms, and the technical trouble shooting of account problems and associated issues. The administration of privileged access to sensitive and core systems may also be a requirement.
Identity Hygiene
Responsibilities include the location and remediation of ';stale’ user accounts globally and the removal of unused or unnecessary network shares and share privileges.
Reporting
The senior analyst will be responsible for first line reporting on status of ticket management systems, and the monitoring of queue health on a continuous basis.
Knowledge Management & Improvement - (20%)
Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of the continual improvement of Security Operations services. In addition, the Senior Analyst will be expected to teach and mentor junior analysts in appropriate technologies and service execution.
Relationships:
Customer Focus
Strong customer-oriented mindset and the ability to develop rapport with internal and external stakeholders is essential.
The senior analyst is able to communicate security-related concepts to a broad range of technical and non-technical staff.
Ability to empathize and understand at a high-level the business needs of the customer and to drive resolution from his or her point of reference.
Team Focus
The Security Analyst is excellent at working collaboratively with others, being part of a team and working together, as opposed to working separately or competitively. The ideal analyst works to build team commitment, promote a positive climate within the team, protect and promote the group reputation, and encourage beneficial resolution to conflict. For certain initiatives, the Security Analyst will be expected to take a lead role on behalf of Security Operations supervisor/manager.
Travel and Other Requirements:
May require limited travel to other corporate locations for the purposes of training and knowledge transfer. Travel will typically not exceed 5%.
Qualifications/ Experience:
University (3rd Level) degree in information technology-related discipline or relevant industry experience.
3+ years' experience in IT Security/ IT Operations or Educational equivalent.
Basic information technology qualifications (Security+, Networking+, etc) are a plus
Knowledge:
Strong talent for problem-solving-the ability to understand a situation by breaking it apart into smaller pieces, and trace the implications in a step-by-step way.
Understanding of risk management and information security principles.
Good oral and written communication skills.
Demonstrated ability to teach new skills to lesser experienced colleagues.
Basic knowledge and understanding of the company, our market, and competitors.
English language proficiency.
Additional language skills are a strong benefit.
Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architectures.
Technical Skills:
Required:
Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion.
Proficiency with Lotus Notes including Notes client configuration, user creation/modification/deletion, Notes database replication and mail file maintenance, and calendaring and scheduling functionality.
Basic understanding of e-mail routing and basic Lotus Notes troubleshooting capability.
General understanding of Mainframe and mid-range systems.
Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2).
Understanding of ticketing / workflow systems
MS Excel competency including use of pivot tables
Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy).
Practical understanding of file structures and file permissions.
Preferred:
General knowledge of relational database and database management principles.
Working knowledge of scripting and common scripting languages (PowerShell, PERL, Python, etc.)