Role: Senior Support Specialist
Location: Dublin
The Workplace and Mobility Team provides operational delivery and governance for IT End User Services. The operational services in scope include Service Desk, Platform, Mobility and Mail & messaging services delivered through a combination of in house and outsourced suppliers.
The Service Desk Specialist ensures that service levels are maintained and continuously improved, and that problems with the day-to-day delivery of services are minimised. This role is responsible for service delivery from the suppliers (internal and external) and for interfacing with key stakeholders. The service desk scope includes L1 and L2 and Total Problem Care processes and services as well as resolver group management and self service capabilities.
This person will also manage Global Delivery of specific IT services relating to the IT Workplace and Mobility scope
Provide expertise on specific IT responsibilities contributing to projects, service enhancements, new services and commercials
Perform a broad and challenging variety of work which is non-routine and at times unpredictable requiring the creative application of a wide range of technical and management skills
Provide single focus point for specific IT responsibilities for Service Desk services to advise on and solve questions, issues and escalations related to the service performance
Please call Tessa Cooke 016741411 or apply below![]()
Location: Dublin
The Workplace and Mobility Team provides operational delivery and governance for IT End User Services. The operational services in scope include Service Desk, Platform, Mobility and Mail & messaging services delivered through a combination of in house and outsourced suppliers.
The Service Desk Specialist ensures that service levels are maintained and continuously improved, and that problems with the day-to-day delivery of services are minimised. This role is responsible for service delivery from the suppliers (internal and external) and for interfacing with key stakeholders. The service desk scope includes L1 and L2 and Total Problem Care processes and services as well as resolver group management and self service capabilities.
This person will also manage Global Delivery of specific IT services relating to the IT Workplace and Mobility scope
Provide expertise on specific IT responsibilities contributing to projects, service enhancements, new services and commercials
Perform a broad and challenging variety of work which is non-routine and at times unpredictable requiring the creative application of a wide range of technical and management skills
Provide single focus point for specific IT responsibilities for Service Desk services to advise on and solve questions, issues and escalations related to the service performance
Please call Tessa Cooke 016741411 or apply below